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NW Voice is NextWeb's AI voice-agent service. It answers inbound calls, makes outbound follow-ups, qualifies leads, books appointments and writes every conversation back into your CRM — so no enquiry is missed, day or night.
NW Voice gives your business a conversational AI agent that speaks with callers in natural language. Instead of a phone tree or a voicemail box, the caller has a real conversation: the agent understands why they are calling, answers questions from the knowledge you supply, captures the details that matter and completes an action — a booking, a callback request, a support ticket or a qualified lead handed to your sales team.
Each agent is configured around your business, not a generic template. You decide the greeting, the tone, the questions it must ask, what it is allowed to promise, when it should escalate to a human, and which systems it writes to. Because the agent works from your own service information, pricing rules and availability, the answers callers hear stay consistent with what your team would say.
NW Voice sits alongside the rest of our work — it can feed a CRM / ERP implementation, extend an existing AI solution, or handle the calls generated by a search campaign.
See NW Voice in action — a short walkthrough of how an AI voice agent handles a live conversation.
Start with the calls that hurt most — usually reception or after-hours — then add capabilities as you get comfortable with how the agent performs.
Answers on the first ring, greets callers in your business's own words, routes the call to the right person or department and takes a complete message when nobody is available.
Runs outbound conversations from a list you control — new enquiries, quote follow-ups, reactivation calls — using a script your sales team approves before a single call goes out.
Asks the qualifying questions you define — service required, location, timeframe, budget range — and marks the lead so your team spends its time on the enquiries worth calling back.
Checks live availability, offers real time slots, confirms the booking with the caller and sends the confirmation — no double bookings and no manual diary juggling afterwards.
Handles common support questions from your own knowledge base, raises a ticket when it can't resolve something, and escalates urgent matters to a human straight away.
Calls back at the time the customer asked for, chases unanswered quotes and closes the loop on jobs that would otherwise sit untouched in a pipeline.
Writes the contact, transcript, outcome and next action into your CRM through supported APIs, and triggers the follow-on workflow — an email, a task, a ticket or an SMS.
Covers evenings, weekends, public holidays and overflow at peak times, so the calls that arrive outside business hours are still answered and recorded properly.
Every step is logged. You can read the transcript, hear the recording, see what the agent decided and check what was written into your systems — which is how you tune the script over the first few weeks of use.
Voice automation is most useful where call volume is unpredictable and the cost of a missed call is high — trades and services, clinics, property, professional services and any team fielding after-hours enquiries.
See a Live Agent →Sales: qualify inbound enquiries immediately and hand warm, complete leads to your closers.
Customer service: resolve routine questions and log everything else as a ticket with full context.
Reception: take the load off front desk staff during peaks without leaving callers on hold.
Bookings: fill the diary directly from the call, with the confirmation sent while the customer is still on the line.
Lead follow-up: call back every quote and enquiry on schedule instead of when someone remembers.
After-hours: keep answering when the office is closed, and start the morning with the calls already triaged.
Calls that arrive at once, after hours or during a job on site still get answered and captured, rather than going to voicemail.
Every caller hears the same accurate information, asked in the same order — useful for compliance-sensitive and multi-location businesses.
Qualification and booking happen during the first conversation, which is usually when the customer is most likely to commit.
Contact details and outcomes are written straight into the CRM, so reporting reflects what actually happened on the phone.
Escalation rules you define send complex, sensitive or high-value conversations to a person instead of letting the agent push on.
Seasonal spikes and marketing pushes don't require new phone staff — the same agent handles concurrent calls.
We'll set up a demo agent using your services, hours and booking rules so you can judge it on your own business.